EFQM
EFQM (European Foundation for Quality Management izenaren sigla) kalitatea sustatu egiten duen europar erakunde bat da. 1988 urtean Europako enpresa handienen ekimenez sortu zen, fundazio eran eta Europar Batzordearen sustapenaz. Ezaguna da bereziki EFQM bikaintasun-eredua garatzeagatik, non erabateko kalitaterako erakundearen ebaluazio konparatiboa egiten duen eta aurrera eraman beharreko kudeaketa zehazten den. ISO 9000 estandarra ez bezala, EFQM eredua ez da preskriptiboa, borondatezkoa baizik; hain zuzen, EFQM erakundeak ez ditu kalitateari buruzko ziurtagiriak ematen, sariak baizik.
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