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Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines.^[1][2]

It offers product direct sales support services, including television ads, radio spots, Internet promotions, and direct mailers; customer service support; and technical support services. It also offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource vendors.^[3]

Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. It operates as Focus Direct Inc. (or Focus Direct Inc. - Bacolod) in the Philippines,^[4] and as Focus El Salvador in El Salvador, both subsidiaries of Focus Services.

United States

• Roy, Utah, Headquarters
• Greenville, North Carolina
• Tarboro, North Carolina
• Clinton, Iowa
• Dubuque, Iowa
• Jacksonville, Florida
• Beaumont, Texas

El Salvador

• San Salvador

Nicaragua

• Managua

Philippines

• Bacolod

• Business process outsourcing
• Offshore outsourcing
• Call center industry in the Philippines

• Official website